Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and jilione ("jilione," "we," "us," or "our"), governing your access to and use of the jilione website located at https://jilione.app and all associated services, games, features, and content (collectively, the "Platform").

By accessing the jilione Platform, creating an account, making a deposit, or participating in any game or promotion offered by jilione, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using the jilione Platform and close your account if one has been created.

2 Eligibility

To register and use the jilione Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine law governing casino-style gambling activities.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Republic of the Philippines.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or immediate family member of jilione or any of its affiliated companies, game providers, or payment processors.
• You must not have been previously excluded, suspended, or banned from the jilione Platform or any affiliated platform.
• You must not be registered on any self-exclusion list maintained by PAGCOR or any other recognized responsible gaming authority.

jilione reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents may result in the suspension or permanent closure of your account and the forfeiture of any pending withdrawals pending investigation.

3 Account Registration

To access the full range of jilione services, you must create a registered account. The following conditions apply to all jilione accounts:

• One Account Per Person: Each individual may hold only one active jilione account. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of balances.
• Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, and valid contact details. Providing false or misleading information is a material breach of these Terms.
• Account Security: You are solely responsible for maintaining the confidentiality of your jilione account credentials, including your username and password. You must not share your login details with any third party. jilione will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain credential security.
• Notification of Unauthorized Access: You must notify jilione immediately at [email protected] if you suspect that your account has been accessed without your authorization.
• Account Ownership: jilione accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any account credits to any other person.

4 Deposits & Withdrawals

jilione facilitates deposits and withdrawals in Philippine Peso (PHP / ₱) through the following approved payment channels:

• GCash
• PayMaya / Maya
• Bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank
• Debit card

The following conditions apply to all financial transactions on the jilione Platform:

• Minimum Deposit: The minimum single deposit amount is ₱50. Minimum amounts for specific payment methods may vary and are displayed at the time of transaction.
• Withdrawal Eligibility: Withdrawals may only be processed to a payment method registered in your name and previously used for a deposit, subject to jilione's verification requirements.
• Verification: jilione may require identity verification (KYC) before processing any withdrawal. This may include submission of a government-issued ID, proof of address, and proof of payment method ownership.
• Processing Times: jilione endeavors to process withdrawal requests promptly. Actual processing times depend on the payment method selected and may be subject to additional verification requirements.
• Transaction Fees: jilione does not charge fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction fees, for which jilione bears no responsibility.
• Currency: All transactions on the jilione Platform are conducted in Philippine Peso (PHP). jilione is not responsible for any currency conversion fees applied by your bank or payment provider.

5 Bonuses & Promotions

jilione offers various bonuses and promotional offers to eligible players from time to time. All bonuses and promotions are subject to the following general conditions, as well as any specific terms communicated at the time the offer is made:

• Wagering Requirements: Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier will be clearly stated in the specific promotion terms.
• Eligibility: Bonuses are available to eligible registered players only. jilione reserves the right to determine eligibility at its sole discretion.
• One Bonus at a Time: Unless otherwise stated, only one bonus may be active on your account at any given time. Claiming a new bonus while another is active may result in forfeiture of the earlier bonus.
• Abuse: jilione reserves the right to void bonuses and any associated winnings, and to suspend or close accounts, where it reasonably suspects that a player is abusing the bonus system, including through the use of multiple accounts, coordinated play, or any other form of bonus exploitation.
• Expiry: Bonus funds and free spins expire within the timeframe specified in the relevant promotion. Expired bonuses cannot be reinstated.
• Modification and Withdrawal: jilione reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honoring commitments already made to players who have accepted an offer in good faith.

6 Gameplay Rules

All games available on the jilione Platform are governed by the following general gameplay rules, in addition to any game-specific rules displayed within the game interface:

• Random Number Generation: All jilione games that involve an element of chance use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game results are not influenced by previous outcomes, bet sizes, or account status.
• Return to Player (RTP): The theoretical RTP percentage for each game is determined by the game provider and is available within the game information panel. jilione does not modify RTP settings from those certified by the provider.
• Malfunction: In the event of a technical malfunction, game error, or system failure, jilione reserves the right to void affected game rounds and refund the relevant stakes to the player's account. jilione's decision in such matters is final.
• Disconnection: jilione is not responsible for losses incurred as a result of internet disconnection, device failure, or other technical issues on the player's side. Players are advised to ensure a stable internet connection before commencing play.
• Bet Limits: Minimum and maximum bet limits apply to all games and are displayed within the game interface. jilione reserves the right to adjust bet limits at any time.

7 Prohibited Conduct

The following conduct is strictly prohibited on the jilione Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of account balances, and referral to relevant law enforcement authorities:

• Registering more than one account, or assisting another person in circumventing the one-account rule.
• Providing false, inaccurate, or misleading information during registration or at any time during your use of the Platform.
• Using the Platform while under the age of 21 years.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with games or the Platform in a manner not intended for human players.
• Exploiting software bugs, errors, or vulnerabilities in any game or Platform feature. Any winnings derived from exploiting a known or suspected bug must be reported and will be voided.
• Engaging in any form of collusion, match-fixing, or coordinated play designed to gain an unfair advantage.
• Attempting to launder money or use the Platform for any illegal financial activity.
• Harassing, threatening, or abusing jilione staff, support agents, or other players.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by law.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the jilione Platform or its underlying software.

8 Responsible Gaming

jilione is committed to promoting responsible gaming practices among all players. We recognize that gambling can become harmful for some individuals, and we provide tools and resources to help players maintain control over their gaming activity.

The following responsible gaming tools are available to all registered jilione players:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your jilione account.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Session Time Reminders: Receive notifications after a defined period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a defined period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the jilione Platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

To activate any responsible gaming tool, visit our Responsible Gaming page or contact our support team. jilione complies with PAGCOR's responsible gaming guidelines and encourages all players to game within their means.

9 Intellectual Property

All content on the jilione Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall look and feel of the Platform — is the property of jilione or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jilione Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from jilione.
• Modify, adapt, translate, or create derivative works based on any Platform content.
• Use any jilione trademarks, logos, or brand elements without express written authorization.
• Frame or mirror any portion of the Platform on any other website or application.

10 Privacy & Data

jilione collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By using the jilione Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

jilione implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and jilione cannot guarantee absolute data security.

jilione will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or necessary to provide the jilione service.

11 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, jilione's total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your jilione account in the thirty (30) days immediately preceding the event giving rise to the claim.

jilione shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the Platform, even if jilione has been advised of the possibility of such damages.

jilione does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

12 Account Termination

jilione reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete identity verification within the required timeframe.
• Receipt of a self-exclusion request from you or a recognized responsible gaming authority.
• Regulatory requirement or instruction from PAGCOR or any other competent authority.
• Inactivity for a period exceeding twelve (12) consecutive months.

You may close your jilione account at any time by contacting our support team. Upon account closure, any remaining real-money balance (net of any applicable bonus funds subject to wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

13 Amendments to These Terms

jilione reserves the right to amend, update, or replace these Terms at any time. When material changes are made, jilione will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

Your continued use of the jilione Platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your account before the effective date of the changes.

14 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and jilione, you agree to first attempt to resolve the matter informally by contacting jilione's support team. If the dispute cannot be resolved informally within thirty (30) days, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the jilione support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all inquiries within 24 hours.

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page.